Alternative Dispute Resolution

🛡️ Alternative Dispute Resolution

In case of a dispute, the consumer may resort to any of the Alternative Consumer Dispute Resolution Entities, according to their geographical area:

  • CNIACC – National Center for Information and Arbitration of Consumer Disputes
    Faculty of Law, NOVA University of Lisbon – Campolide Campus
    🌐 www.arbitragemdeconsumo.org

  • CIMAAL – Algarve Consumer Dispute Information, Mediation and Arbitration Center
    Business Incubator Building – Estrada da Penha, 8005-131 Faro
    🌐 www.consumidoronline.pt

  • Consumer Conflict Arbitration Center of the District of Coimbra
    Av. Fernão Magalhães, nº 240, 1º, 3000-172 Coimbra
    🌐 www.centrodearbitragemdecoimbra.com

  • Lisbon Consumer Conflict Arbitration Center
    Rua dos Douradores, nº 116, 2º, 1100-207 Lisboa
    🌐 www.centroarbitragemlisboa.pt

  • Autonomous Region of Madeira
    Rua da Figueira Preta, nº 10, 3rd floor, 9050-014 Funchal
    📧 centroarbitragem.sras@gov-madeira.pt

  • Porto Consumer Information and Arbitration Center (CICAP)
    Rua Damião de Góis, 31 – Loja 6, 4050-225 Porto
    🌐 www.cicap.br

  • Consumer Conflict Arbitration Center of the Ave Valley (TRIAVE)
    Rua Capitão Alfredo Guimarães, nº 1, 4800-019 Guimarães
    🌐 www.triave.pt

  • Consumer Information, Mediation and Arbitration Center (CIAB – Consumer Arbitration Court)
    📍 Braga: Rua D. Afonso Henriques, nº 1 – Jd. Conselho Paroquial da Sé, 4700-030
    📍 Viana do Castelo: Av. Rocha Paris, nº 103 – Edifício Vila Rosa, 4900-394
    🌐 www.ciab.br

🔗 Online Dispute Resolution (ODR Platform)

If preferred, the consumer may resort to the European online dispute resolution platform, which is competent to resolve disputes related to online purchases.
👉 Access the ODR Platform here

For more information, please visit the Consumer Portal. .